How can I troubleshoot off campus access to resources?
I'm having trouble getting access to article databases, electronic journals, or ebooks from home, what can I do?
Answer
To access SDSU library databases, e-journals, and ebooks from off campus, you must log in with your SDSUid (your @sdsu.edu email and password). This login connects you to our proxy server so that resource providers recognize your access as valid.
Troubleshooting tips:
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Start from the library website. Use OneSearch (Sign In at top right) or the A-Z Database List to ensure your session routes through the proxy server. Look for
.libproxy.sdsu.eduin the URL. -
Check your SDSUid. Try logging into Canvas or another campus system. If that doesn’t work, reset your password.
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Try the Proxy Bookmarklet. This will reload a proxied version of any website.
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Try Incognito or Private Mode. This disables browser extensions and avoids saved login errors.
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Clear your browser cache if you see a “Too Many Redirects” error, or switch browsers.
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Enable cookies. The proxy requires cookies to function properly.
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Avoid restricted networks. Military bases or some corporate networks may block proxy traffic. Try a different internet connection.
Still having trouble? Ask a Librarian.